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Shmula on Featuritis and the Customer Experience




Kathy Sierra’ Featuritis Curve

Another great post from Shmula, inspired by a mis-calibrated (or mis-located or environmentally handicapped) hospital room faucet. Hey, at least you probably had soap, Shmula. I was once with a child on a hospital ward (4 kids per room, plus their attending parents [required by hospital policy]) with no soap and no towels. Confidence inspiring.

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