This entry was posted on Monday, November 26th, 2007 at 3:39 pm and is filed under All Posts, Family and Parenthood, Usability and Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Shmula on Featuritis and the Customer Experience
Another great post from Shmula, inspired by a mis-calibrated (or mis-located or environmentally handicapped) hospital room faucet. Hey, at least you probably had soap, Shmula. I was once with a child on a hospital ward (4 kids per room, plus their attending parents [required by hospital policy]) with no soap and no towels. Confidence inspiring.
Leave a Reply
